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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Penny Guenther

September 2, 2025

5  out of  5
rating by Penny Guenther
"State Farm is great to work with, especially Kelly at Tracy Naab's office! I definitely recommend this insurance agency to everyone!"
We responded:
"Thank you so much for the kind words! We're always here to help!"
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M J Regan

August 29, 2025

5  out of  5
rating by M J Regan
"I was able to save hundreds of dollars a year with State Farm Insurance and have better coverage. Thank you Bill and Tracy at State Farm."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Marcia Jensen

August 28, 2025

5  out of  5
rating by Marcia Jensen
"I leased a new vehicle yesterday and went in to make the car insurance changes today. I worked with Bill, who was very efficient and knowledgeable. He even suggested an upgrade to our insurance that will add only pennies per month for an extra $50,000.00 liability protection."
We responded:
"Thanks, Marcia! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Catherine DeBlieck

August 27, 2025

5  out of  5
rating by Catherine DeBlieck
"What personable, patient, compassionate, kind service I receive EVERY time I’ve called for a quote since I first contacted Bill Douglas in 2022 and did NOT even choose State Farm then! 🤷🏼‍♀️ Bill called me loyally every year as kind as usual and we would swap some laughs n banter back n forth however I remained with my local office in town that my late husband and I chose in 2016 because our kids had them when we moved here! Well, my rates were not consistent nor the service that I requested changed more than once at my direction and I was overcharged so I sought out Bill! Now as an auto and Homeowner policyholder I am saving $192 for having both, pay less and have far better coverage and am extremely relieved ! My youngest son just passed away and I don’t need to worry about being misinformed or underinsured or overcharged at this time or ANYTIME for that matter. Thankyou very much State Farm for all of you as I can call and speak to any of them and they can help, however I choose to try to speak to my initial connection regularly 😊"
We responded:
"Thank you, Catherine, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Darin Brown (superheroqc)

August 26, 2025

5  out of  5
rating by Darin Brown (superheroqc)
"Been with them a long time and through 2 major accidents!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Katelyn Hamilton

August 14, 2025

5  out of  5
rating by Katelyn Hamilton
"Tracy, Bill and Kelly are wonderful to work with. They are a pleasure to speak with and have always helped us sort through any issues that arise."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ashley Weede

July 8, 2025

5  out of  5
rating by Ashley Weede
"Tracy and Bill are excellent! The best customer service, timely responses, personable and overall wonderful interactions. I can't say enough how much I appreciate them"
We responded:
"Thank you so much! We truly appreciate you!"
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Kara Wipperfurth

June 17, 2025

5  out of  5
rating by Kara Wipperfurth
"Tracy and her team are fantastic to work with. I love the personal touches they give their clients and they are always willing to help and answer questions!!"
We responded:
"Thanks so much, Kara, for the kind words! We're here to help if you ever need anything!"
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Trevor Thornburg

June 6, 2025

5  out of  5
rating by Trevor Thornburg
"Solid peeps. Highly advise phone call vs online while their people skills are top notch and quick their online could use a some speed upgrades"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lisa Smith

June 5, 2025

5  out of  5
rating by Lisa Smith
"Best customer service - real kind and professional"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Lisa Strei

June 4, 2025

5  out of  5
rating by Lisa Strei
"Tracy's office is awesome! Everyone there is always more than willing to help and takes great care of their customers! Totally recommend!"
We responded:
"Thanks, Lisa! We're always here to help!"
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Mike Row

May 29, 2025

5  out of  5
rating by Mike Row
"Tracy, Kelly and Bill are the best!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Vickie (Pinkie)

May 20, 2025

5  out of  5
rating by Vickie (Pinkie)
"This is best State Farm agent. If you want great customer service this is where you go"
We responded:
"Thanks so much, Vickie! We truly enjoy taking care of you!"
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D B

May 10, 2025

5  out of  5
rating by D B
"First time car owner Bill made it extremely easy for me to setup coverage and spent over 2 hours answering all my questions so i can the appropriate coverage!"
We responded:
"Thank you for sharing! We're glad to have you on board!"
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M M

December 23, 2024

5  out of  5
rating by M M
"Absolutely awesome team to work with! This office is always quick to give help and great with communication. In an age where customer service has become robotic, it's nice knowing when I call Tracy Naab's office a friendly member always answers the phone. They make the entire insurance process so simple too! I normally work with Bill and cant thank him enough for all the great help!"
We responded:
"Thank you so much! We enjoy taking care of your family!"
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Nathan Simons

December 11, 2024

5  out of  5
rating by Nathan Simons
"Great experience working with Kelly! They were able to save me a lot more money than being with Progressive and Universal. Coverage is very good too and actually better in some cases. No claims yet, so can’t comment on that process."
We responded:
"Thanks so much, Nathan, for the kind review! We really appreciate the opportunity to take care of your insurance needs."
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Randy Bird

December 10, 2024

5  out of  5
rating by Randy Bird
"Kelly was great to work with, I would highly recommend ."
We responded:
"Thanks so much, Randy! Glad to have you onboard!"
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Bonnie Jo Morin

December 9, 2024

5  out of  5
rating by Bonnie Jo Morin
"I’ve only had good experiences dealing with with Bill at State Farm. He is very pleasant and very knowledgeable."
We responded:
"Thanks, Bonnie, for the kind review. We're happy to help!"
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Alison Michael

November 22, 2024

5  out of  5
rating by Alison Michael
"Personalized service, smiling voices & a genuine interest to have your needs covered. Tracy & Bill have helped me know my coverage options & make adjustments when life changes. Just saw Kelly did become an agent! Great job building your team Tracy! They all have given excellent service to myself & everyone I sent their way. Top notch"
We responded:
"Thanks so much, Alison! We really enjoy helping you take care of your insurance needs."
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Kevin Rinehart

November 22, 2024

5  out of  5
rating by Kevin Rinehart
"We could not be more happy with Tracy and her team as our agents. They're always there for us whenever we need them. They take care of us very well. Very quickly and efficiently."
We responded:
"Thanks so much, Kevin. We're thankful for your kind words!"
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APRIL MCCLINTOCK

November 19, 2024

5  out of  5
rating by APRIL MCCLINTOCK
"Never had a better experience dealing with insurance than this office! Bill and Kelly have been so amazing! I've called with questions, changed things up, had to file a claim etc. They are very helpful and usually know the answer right away!"
We responded:
"April I'm so glad you have had great experiences with my team! Thanks again for your kind review!"
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Olivia Richmond

November 19, 2024

5  out of  5
rating by Olivia Richmond
"Tracy and her team are top notch. They reply to emails efficiently and always are there for all of my questions. They always communicate all the details so there is no confusion. I highly recommend!"
We responded:
"Thanks, Olivia! We really appreciate the kind words. Just let us know if you need anything!"
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Jeff Flint

November 18, 2024

5  out of  5
rating by Jeff Flint
"Been a customer since 2004 these guys are always going out of the way to catch my mistakes and save me money and headache."
We responded:
"Thanks so much, Jeff! We're always trying to make things as hassle free as possible. Really appreciate your comments and your business!"
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Erika Ray

November 15, 2024

5  out of  5
rating by Erika Ray
"I have recently returned to Tracy Naab State Farm for auto and homeowner insurance. Everyone at this office is amazing, customer service is excellent. They remembered me by name after years! I got better rates and better coverage. Returning has given me a feeling of security. Ive been insurance hopping to get better rates, but I don’t think I’ll be doing that again. Thank you to the staff at Tracy Naab insurance for your excellent care."
We responded:
"Thank you, Erika. We're so glad to have you back! If you every have any questions or need assistance, please give us a call. We're here to help!"
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ray gray

November 14, 2024

5  out of  5
rating by ray gray
"Excellent service always. Custom service is great. Staff is always so helpful and courteous."
We responded:
"Thanks so much, Ray! We truly appreciate your business and are always here to help!"